Refund Policy

Last Updated: February 2025

1. Overview

Thank you for shopping at MemDex100. We want you to be completely satisfied with your purchase. This Refund Policy outlines our guidelines for returns, refunds, and exchanges.

2. Physical Products (Merchandise & Coffee)

2.1 Return Window

You may request a return within 30 days of receiving your order.

2.2 Eligible Returns

To be eligible for a return, items must:

  • Be unused and in the same condition as received
  • Be in original packaging
  • Include proof of purchase (order confirmation or receipt)

2.3 Non-Returnable Items

The following items cannot be returned:

  • Opened coffee packages (for health and safety reasons)
  • Items damaged due to customer misuse
  • Sale or clearance items (unless defective)
  • Custom or personalized items

2.4 Return Process

  1. Contact us via Telegram or X (Twitter) to initiate a return
  2. Provide your order number and reason for return
  3. Receive return authorization and shipping instructions
  4. Ship the item back using a trackable shipping method
  5. Once received and inspected, we'll process your refund

2.5 Return Shipping Costs

  • Defective or Incorrect Items: We cover return shipping costs
  • Change of Mind: Customer is responsible for return shipping

3. Refund Processing

3.1 Refund Timeline

  • Refunds are processed within 5-7 business days after receiving the returned item
  • Refunds are issued to the original payment method
  • It may take an additional 3-5 business days for the refund to appear in your account

3.2 Refund Amount

  • Original purchase price will be refunded
  • Original shipping costs are non-refundable (unless the item is defective)
  • Return shipping costs are deducted from the refund (unless we're at fault)

4. Exchanges

We currently offer exchanges for:

  • Defective or damaged items
  • Incorrect items shipped
  • Size exchanges for apparel (subject to availability)

To request an exchange, please contact us with your order details.

5. Damaged or Defective Items

If you receive a damaged or defective item:

  1. Contact us within 7 days of receiving the order
  2. Provide photos of the damage or defect
  3. We'll arrange for a replacement or full refund (including shipping)

6. Lost or Stolen Packages

  • We are not responsible for packages lost or stolen after delivery confirmation
  • We recommend filing a claim with the shipping carrier
  • We'll provide necessary documentation to support your claim

7. Digital Assets & Cryptocurrency

IMPORTANT: Cryptocurrency transactions and digital asset purchases are final and non-refundable due to the nature of blockchain technology. Please ensure you understand the risks before investing.

8. Cancellations

8.1 Order Cancellation

  • Orders can be cancelled within 24 hours of placement (before shipping)
  • Contact us immediately to request cancellation
  • Once shipped, standard return policies apply

9. Partial Refunds

Partial refunds may be granted for:

  • Items returned after the 30-day window
  • Items not in original condition or missing parts
  • Items damaged due to customer error

10. Sale and Promotional Items

  • Sale items are eligible for refund unless marked "Final Sale"
  • Promotional discounts will be adjusted proportionally if partial returns are made

11. International Orders

  • International customers are responsible for return shipping costs
  • Customs fees and import duties are non-refundable
  • We recommend using trackable international shipping for returns

12. Contact Information

For refund requests or questions about this policy, please contact us:

13. Changes to This Policy

We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with an updated revision date.